Refund and cancellation policy

Applies to paid plans bought on mings.photos and mings.eq7.in. Last updated 10 November 2026.

Cancelling a monthly plan

You can cancel a monthly plan (25 GB, 100 GB or a custom plan) at any time on the website, under Plans & billing. It won’t renew, and it keeps working until the end of the month you already paid for.

Months you have paid for are not refunded, in full or in part, except where the law requires it.

Changing plans

Moving to a bigger plan takes effect at once: you pay the prorated difference for the rest of the current month, then the new monthly price from your renewal date. Moving to a smaller plan takes effect at your next renewal, with no charge until then.

Pay as you go balance

Unused pay-as-you-go balance is refundable on request, minus a handling fee of ₹20 (INR balances) or $0.30 (USD balances). You can request it on the website (Plans & billing → Refund my balance) or by email. The refund goes to the original payment method within 5–7 working days. Refunding your balance ends pay as you go. Balances never expire while your account exists.

Failed payments

If a monthly renewal fails, it is retried and your plan keeps working for 7 days. If it still can’t be collected, the plan ends.

When a plan ends

When a plan ends (cancelled, payment failed, or a pay-as-you-go balance runs out), your account goes back to the free plan. If you have more stored than the free limit:

• uploads pause; viewing, downloading and moving files to your own storage keep working;
• we email you 30 days and 7 days before anything is deleted;
• after 90 days, files over the free limit are deleted, newest uploads first, until the account is under the limit;
• if you paid for at least 6 months in total, you may do one full export during those 90 days, even beyond the free download allowance.

Choosing any plan during the 90 days stops the clock.

Duplicate or wrong charges

If you were charged twice or charged by mistake, email us and we’ll refund the wrong charge in full to the original payment method within 5–7 working days.

Contact

Mings is operated by Salman K P, in India. For refunds, cancellations and billing questions, email salman@eq7.in from your account’s email address. See also the pricing, terms of use and privacy policy.